I designed an industry leading CRM solution. The platform integrates with key systems, which includes the current VIN Decoder, and real-time integrations with suppliers like PGW, Mygrant, Pilkington, and Import Glass Corp. This enables live prices, availability, and electronic ordering of parts for seamless job fulfillment. To streamline operations, I designed administrator tools to assign users, and integrate with NAGS Data for part search and pricing.

Key features include the electronic invoice capability for third-party administrators such as LYNX, Safelite, and Quest, with EDI support to handle payment and rejection notices.

The platform will support a mobile application for iOS and Android, to enable remote updates by users and installers.

I redesigned the digital user experience for Brightline Trains, to create a seamless experience across web and mobile devices.

I designed and tested UI elements to ensure a user friendly interface for our guests. I collaborated closely with the product management team and business stakeholders to help shape tailored experiences that aligned with user needs. Also adhered with brand standards to provide strategic guidance on UX research methodologies and optimize usability.

The Contractor Assist mobile apps strive to make life for an HVAC professional easier, saving time and hassle through innovation.

The apps are available on the App Store and Google Play across 11 subsidiaries. Each app maintains the identity of the acquired business and continues to offer their product brand names. The apps create additional sales opportunities while providing an attractive exit strategy for the former owners of companies that are acquired.

Through B2C, customers have 24/7 availability, simplified shopping, access to a full catalog of products, up to date product information, transparent pricing and warranty look up.

My process is to identify customer needs, explore ideas with prototypes and collaborate closely with product managers and my team of engineers. I create process flows, oversee visual design stages, encourage simplicity and meet all requirements for the end user’s needs. User research, data and customer feedback help me validate solutions in order to deliver high quality and intuitive user experience.

Truck Delivery is a mobile app to help streamline warehouse operations. A network where drivers have access to instant trip quotes and shipment tracking.

View, accept and edit routes. Drivers can also document proof of delivery and payment to complete a delivery.

Aeryus ChainPayments is an iOS mobile app for cryptocurrency payments for B2C, B2B and C2C. It is the first complete transactional network built for digital currencies.

Aeryus aims to enable cross chain transactional data to be normalized and presented in a mass adoption format. Users can perform transactions and operate contracts efficiently.